Delivering Digital Financial Solutions For You

We solution for your future digital needs

What We Do

We are a consulting company offering business advisory and implementation support in digital financial services to existing businesses, and start up companies seeking to conduct business in Zambia.

Digital Advisory Services

We provide digital finance advisory, and consultancy services to various business sectors and industries, to strengthen the capacities of their digital transformation strategies.

Partnerships & Strategic Alliances

We facilitate partnerships across various sectors and industries in line with organisational digital and business strategies. The partners include Bank, Mobile Network Operators, Microfinance Institutions, Aggregators, Financial Switches and Regulators. We also support Partnership sign-ups and relationship management.

Product Development & User Experience

We support end-to-end processes from market studies, ideation, product prototyping, customer journey mapping, and product profitability strategies, through a human-centred design approach.

Trade Development

We design, build, scale up and support the implementation of Customer, Agent, and Merchant acquisition and retention strategies using scientific distribution models. This is achieved through direct or an outsourced model in line with the organisational business strategy. We also provide training programes to support the sales and growth strategies of Sales Teams.

Customer Experience & Operations

We develop Customer Experience Strategies, advise on customer touchpoints, provide customer service training, and implement customer feedback and complaints handling mechanisms. We also provide Back-office support for onboarding and dispute resolutions. We develop and review Standard Operating Procedures and facilitate regulatory compliance following a Lean Management approach.

Digital Technology Partnerships

Through our technology partners, we conduct systems audits on technology platforms, support partner integrations, facilitate digital onboarding processes and provide last mile solutions using USSD or app. Our Partners have the capabilities to set up Core banking systems, microlending platform and applications, among others.

Trainings

We provide various training programmes that include Sales Techniques, Customer Service, Customer Experience, Marketing Techniques, Product development, Lending and Debt collection, Digital Financial Services, and Digital finance and Innovations.

Business Set up and Support

We support startups in the digital ecosystem by facilitating company registration, end-to-end licensing application processes, and setting up structures. We assist with developing policies, procedures, business plans, business cases, diagnostic market research, and offer Project Management services.

Give Us A Call

+260 97 7865282 +260 96 6489883 +260 97 8981347

Send Us A Message

[email protected]

Office Location

4th floor, Room 2 Tazara House Dedan Kimathi Rd Lusaka, Zambia

Avenir Business Solutions